Refund policy

Kindly Note: We Do Not Offer Refunds for Normal Returns. Refunds are applicable only in case of a verified defective product, subject to our quality-check process.

We believe in satisfying and delighting our customers. We always look forward to providing you with the best products at the best prices. However, if due to an unforeseen situation you receive a defective, damaged, or incorrect product, the following terms and conditions will apply.

1. Exchange / Return Request

If you wish to exchange or return a product, you must contact us at help.poshakbynaari@gmail.com within 24 hours of receiving the order.

After 24 hours, customers will not be eligible to raise a return/exchange request.

2. Defective / Damaged / Wrong Product

If you receive a defective, damaged, or wrong product from our side, you may be eligible for an exchange or refund, subject to verification and approval.

For claiming a defective/wrong product:

You must provide a clear pre-opening/unboxing video of the parcel.
You must also provide clear photos/videos showing the defect or issue.
The photos/videos must be shared with us within 24 hours of receiving the order.
The product must not have been used, washed, altered, damaged, or tampered with by the customer.
Without proper photo/video proof, we may not be able to approve the defective/wrong product claim.

3. Quality Check

Once we receive the required photos/videos, our team will review the claim.

If the claim is approved, we will arrange the applicable exchange or refund after verification.

In case the product needs to be returned to our warehouse, the product will undergo a Quality Check (QC) after we receive it.

The final decision regarding the defect will be based on our QC process.

4. Refund Policy for Defective Products

We do not provide refunds for normal returns or change-of-mind requests.

However, if a product is received defective, damaged, or incorrect and the claim is approved by our team, the customer may be eligible for a refund.

Once the defective product is successfully verified and approved, the applicable refund will be processed to the original payment method, subject to the applicable terms.

5. Exchange Policy

We can exchange an approved product for:

The same product, subject to availability, or
Another product of the same value, or
A product of a higher value, where the difference will be payable by the customer.

If the customer chooses a lower-value product, the remaining amount may be settled as per our applicable policy.

Only ONE exchange is allowed per order/product.

6. Reverse Pickup

We do not provide reverse pickup service from our side.

In case a return/exchange is approved, the customer may be required to courier the product to our warehouse address.

Courier charges are to be paid by the customer, except where specifically confirmed otherwise by our team for an approved defective/wrong product claim.

An additional ₹200 exchange processing charge may apply for eligible exchange requests.

7. Return/Exchange Conditions

The product must:

Be unused and unworn.
Have the original packaging and tags intact.
Be returned in the same condition in which it was received.
Include the Order ID clearly mentioned on the parcel.

Products without original tags or packaging may not be accepted.

8. Products Not Eligible for Return/Exchange

The following products are not eligible for return or exchange:

Sarees with fall and edging.
Customised products.
Products purchased during sale periods.
Products purchased using a coupon, discount code, or special promotional offer.
Products that have been used, washed, altered, damaged, or tampered with after delivery.

9. Shipping & COD Charges

Shipping charges and COD charges are non-refundable, except where specifically approved by our team in case of a verified defective, damaged, or incorrect product.

10. Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

For cancellation requests, customers should contact us as soon as possible after placing the order.

11. Important Video Requirement

For every parcel, we strongly recommend recording a continuous, clear unboxing video from the sealed parcel until the product is completely opened.

The video should clearly show:

The sealed parcel.
Shipping label / Order ID.
Opening of the parcel.
The complete product received.
Any defect, damage, or incorrect item.

This video will be required for claims related to wrong, damaged, or defective products.

12. Colour & Product Disclaimer

Model images are for representative purposes only.

There may be slight variations in colour, print, fabric, texture, or detailing due to photography lighting, camera settings, screen resolution, and display settings.

Such minor variations will not be considered a product defect.

13. Agreement to Policy

By placing an order on our website, the customer confirms that they have read, understood, and agreed to our Return, Exchange & Refund Policy.

14. Dispute & Jurisdiction

In case of any dispute arising between the parties, the matter shall be subject to the jurisdiction of the Surat Courts only.

SUBJECT TO SURAT JURISDICTION ONLY.